By John Jantsch
Duct Tape Marketing
So much about the world we live and work in has changed. I suppose every generation feels that to some extent, but now it’s my turn to acknowledge it. I’ve owned my business for over twenty years and the changes in how we market, interact, collaborate, congregate, follow and lead have [...]
Archive for the ‘Customer Relations’ Category
7 Traits of the Modern Leader
November 2nd, 2009
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Respect Your Employees for Customer Service Excellence
October 29th, 2009
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By Kevin Kennemer
Founder The People Group
QuikTrip, a convenience store enterprise headquartered in Tulsa, Okla., has demonstrated how to succeed through Positive People Practices. One of those is the practice of showing respect to their employees 24/7.
You will find no bigger QuikTrip fan than me. I use their gasoline almost exclusively for my cars, and our [...]
The Power of Nice
October 16th, 2009
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By Kevin Kennemer, MA, SPHR
This past weekend a rough looking middle-aged woman deliberately threw a rather large plastic cup full of soda out of her car window onto a retail store parking lot as we walked by. Realizing the unkempt woman littered on purpose, my wife said to her, “you dropped your cup.” In [...]
